Airport Assistance Services

Airport Assist provides Fast Track services at the Sharjah International Airport, which assist passengers in rushing through the check-in process, immigration, security check and custom. You may be travelling at peak holiday time or have a tight connection, our dedicated team will reduce waiting times and make your airport experience as smooth as possible.

Airport Assist offers a personalised Meet and Greet service as soon as you reach the terminal or as soon as you step off your plane. A professional airport representative will guide you through all of the phases of the journey, provide you with advice, document help and the transition between airport formalities.

Spend time with your loved ones in relaxing in one of the high-quality lounges of Sharjah International Airport as Airport Assist takes care of the arrangements. Have a free drink, internet, seating, business amenities and a serene setting without the hustle and bustle of the departure gates and your pre-flight experience would be pretty much enjoyable.

In order to offer maximum comfort and privacy to the traveller, Airport Assist offers premium VIP services to executives, diplomats, celebrities, families, as well as the high-end leisure traveller. All the airport processes such as arrival and baggage handling, and boarding are handled in a discreet manner with concierge services that are personalised.

Passengers with children, elderly and those in need of mobility support are provided with special attention during their travel. Airport Assist will organize wheelchair services, buggy services where necessary, priority processing, and special escorts, so that every traveller will have a comfortable airport experience, free of stress.

Airport Assist baggage and porter services make tasks such as carrying and handling multiple suitcases or oversized luggage easy. Our team will arrange the management of luggage at the check-in until the baggage pick-up, and you can take care of your trip and leave the management of your baggage to the professional team.

• Sharjah international Airport has one passenger terminal which is a lot easier to negotiate compared to most other international hubs and saves time in transfers between terminals.
• When travelling abroad, it is advisable to be at the airport about three hours before departure time especially during weekends, school holidays and during peak travel periods.
• When you are flying on different tickets, make sure to ask your airline whether your baggage will automatically be transferred or you need to pick up the baggage and recheck it.
• Fast Track service of Airport Assist has the potential of greatly shortening the waiting time at the immigration and security checkpoints particularly when Air Arabia is experiencing peak departure times.
• There are premium lounges which are accessible to eligible passengers and can be accessed either by participating lounge programmes or pre-booked airport assistance services.
• Free Wi-Fi is also accessible in the passenger terminal, so one can easily be connected, download boarding passes or check flight status.
• Etisalat by e and du are offering tourist SIM cards, which are accessible upon arrival and enable one to access local mobile data and calls in the entire UAE.
• In the UAE, tourists need to confirm the visa requirements prior to travel via the UAE Government portal. The official information about the UAE visa: https://u.ae/en/information-and-services/visa-and-emirates-id
• When your layover is longer than five hours and you have relevant entry permission, you can visit Sharjah museums, Al Noor Island, Al Majaz Waterfront and traditional souks, all of them are within the reach of the airport.
• Families with children: The relatively small size of the airport will suit them well, as they will have to walk less distance between the check-in, immigration, departure gates, and baggage claim.
• To have the most hassle-free airport experience, old passengers and travellers who need wheelchair services should pre-book Airport Assist to provide them with the service.
• Install the mobile app of your airline prior to departure to get live gate reassignments, boarding notifications, and schedule changes when waiting in the terminal.
• The terminal has prayer rooms, currency exchange counters, medical facilities, pharmacies, baggage wrapping, and lost-and-found offices all within the terminal, meaning that travellers will get access to all the critical services they need during their voyage.